Shipping & returns
If you have an account with Juniper, simply log onto the site to check your order status by clicking on the My Account page. Or you can also reach our Customer Service team at 866-6JUNIPER to check your order status.
ORDER CHANGES & CANCELLATION
Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
We offer Free Standard Ground Shipping within the continental US, which takes 5-7 business days after processing. We provide 2nd day shipping to Alaska, Hawaii and Puerto Rico for a charge of $25. We also offer shipping to Canada for USD $25.00 / CAD $34.
Orders are processed and shipped on business days only, excluding all major and federal holidays and Saturday and Sunday.
If you would like to expedite your order, select Expedited Shipping (2 business day) for an additional charge of $25.00 or Next Day Shipping (1 business day) for an additional charge of $35 at checkout.
We ship to Military APO/FPO and P.O. box addresses.
Please note that Expedited orders must be placed by 11am EST Monday through Friday to be shipped the same day.
*If you have purchased items from multiple sellers, you will receive separate email confirmations when each item ships. Also note, your order may arrive in multiple shipments.
*Please allow up to 2 to 3 additional business days to process orders during peak periods. If your order is lost or stolen, please contact our customer care specialists at 1-866-6JUNIPER (866-658-6473) to initiate a lost package investigation. Please allow 7-14 business days for the investigation to complete and a resolution.
We are offering extended holiday returns. You have till January 31st, 2021 to return all orders placed between November 15th and December 31st for a full refund. Final sale items are not eligible for return or exchange.
We want you to be completely satisfied with our product. If you are located within the continental US, defective or unwashed, unworn, include original tags attached and be in the same condition as when it was received may be returned for free within 30 days after purchase for a refund. If you are located in Canada, the cost of returns is USD $15.00 / CAD $20. Returned items must be returned new and unused in with original packaging and all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.
To start a return click here: https://juniper-unlimited.returnly.com/
You can also call customer service at 1-866-6JUNIPER (866-658-6473)
For free returns, please use the prepaid return label provided through our site or customer service. You can also send the merchandise back to us using any other traceable shipping method, at your expense.
Packages must be returned prepaid. We do not accept COD.
We recommend you insure the package with the shipping carrier of your choice.
Items marked Final sale items are not eligible for return.
If you would like to make an exchange please contact our Customer Service team at 1-866-6JUNIPER (866-658-6473)
RETURN A GIFT
If you are returning a gift you received purchased from this website, please contact Customer Service team at 1-866-6JUNIPER (866-658-6473). We apologize for any inconvenience this may cause.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.